Statutory Cancellation Rights

You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are in the EU. You can cancel your order within 14 days from the day you receive your items.

Once you have placed an order, if you wish to cancel the shipment of your order before your items have been dispatched, you must let us know. To do so, you will need to send us a request in writing to customercare@advzon.com.. You can use the model cancellation form (attached at the end of this section), but it is not mandatory. If the ordered goods are in stock and you cancel the order, they will be credited back to your credit or debit card or PayPal account used to pay for the order or if you request it made available in your MY ADVZON virtual account, excluding the cost of delivery since the shipping request is automatically taken over by the courier once the goods have been paid for.

If you wish to cancel your purchase after the items have been dispatched, you must let us know within 14 days of the day you receive your goods. You can inform us via email as indicated above. Once we have received your notification that you intend to cancel your order, we will instruct the courier to collect the returned goods. From that moment you will have 7 days to deliver the goods to the courier. You will have to bear the cost of shipping, and where applicable, customs duties for returning the goods.

When you request a return, the goods return to the Manufacturer or Brand that supplied them. He appraises all returned goods. If the goods have lost value, due to use or carelessness, you will be informed immediately. Based on the actual value of the returned goods, we will send the amount for each good to your account.