Once you have received your personal and material goods and choose to return an item or multiple items, you will be subject to shipping costs and any customs charges and duties. Once you receive your personal and tangible property, in the following countries, such as: Australia, Canada, China, Japan, Switzerland, Saudi Arabia, Bahrain, United Arab Emirates or the United States and you choose to return an item, you will be subject to duties and/or taxes and to shipping costs.
All returns must be sent back to us in their original packaging provided. Please ensure, when returning the package, that the box containing the item is adequately protected. Place the goods to be returned inside their original box; insert the box into the package to be shipped using all the packaging material available.
You have 14 days from receipt of your order to request your returns number, which will be displayed online and sent to you via email.
Unsuitable items must therefore be delivered to the courier responsible for collection within 7 days of receiving the return number. Returns outside of this window may be accepted at our discretion. Items must be returned unworn and in perfect condition, with all Manufactures and Brands labels and tags still attached. Returns that are damaged, soiled, or returned without their original labels may not be accepted and may be sent back to the customer.
To ensure your return is covered by our returns policy and does not encounter delays, items must be returned using the original packaging provided and from the same country they were delivered to. Items returned from another country may incur additional charges or be delayed by customs.
Before your package leaves the Manufacturing or Brands warehouse, it is fully inspected. If you receive a damaged item, please contact us immediately. Where provided, any original packaging such as authenticity cards, dust bags and leather tags must be included in the return.
Footwear must be returned unmarked and in its original, undamaged packaging as it is considered part of the product. Briefs, swimsuits and bikini bottoms should be tried on over underwear. All returns may not be accepted if the protective strip has been removed or if the returned items are dirty they may be sent back to the customer. In this case all shipping costs, charges and customs taxes will be borne by the customer.
If your item is faulty (i.e. received damaged or with a manufacturing defect), we can offer alternatives such as repair or replacement. For further information, please contact our customer support team.
