Return of Goods from Third Countries

You can request the return of purchased goods by sending us a written request via email to customercare@advzon.com. If you live outside the EU, you will also have received a proforma invoice with your parcel. This must be completed and attached to the items you wish to return. On this form you will need to indicate which items are being returned by ticking the boxes next to the product details. You will need to complete the return number section with the number issued to you by ADVZON and sign appropriately. All amounts of successfully returned items will be credited back to your credit or debit card or to your PayPal account used to pay for the order or if you request it will be credited to your MY ADVZON virtual account, less any taxes, import duties or shipping costs originally incurred. For more information on our process for crediting your MY ADVZON virtual account, consult our returns policy or contact our customer service at +39 391.101.82.69 or by email at customercare@advzon.com.

Please note, for returns from orders placed on a DDP basis, duty and/or taxes are NOT refunded. Our returns policy does not affect your statutory rights in any way.