You will be guided through the process of placing an order by a set of instructions on the website. Place your order for items from the website by clicking the Buy button upon completing your order. Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with an order reference and the total value of your order. THIS IS NOT AN ORDER CONFIRMATION, OUR ACCEPTANCE OF YOUR ORDER AND COMPLETION OF THE CONTRACT BETWEEN YOU AND US WILL TAKE PLACE WHEN YOU RECEIVE AN EMAIL FROM US INFORMING YOU THAT WE HAVE DISPATCHED THE ITEMS YOU ORDERED; unless we have notified you that we do not accept your order or you have canceled your order in accordance with the returns policy set forth in the section below.
We may not accept your order if:
( I ) An item you ordered is out of stock;
( II ) If your card is due to expire within 28 days from the date of purchase;
( III ) We are unable to obtain authorisation for your payment;
( IV ) If we identify a product or pricing error. We reserve the right to refuse any offer to purchase from you at any time in our sole discretion;
( V ) If we are unable to process your order after our order confirmation, we will contact you by email or telephone to inform you of this. See the returns policy set out in the section below.
We will try to keep our website as up to date as possible, but we cannot guarantee that a particular item will always be available. If we cannot supply any item, we will release the funds held in your account for the purchase.
The price you are shown at the checkout is the price you pay. This will not vary thereafter regardless of any currency fluctuations that occur. Refunds will also be set at the price you paid, not the price in the relevant currency on the date of the refund.
Our acceptance of your order will be deemed complete and received by you at the time and date of sending the email, the time and date being specified in the email. The time and date of receipt by you applies regardless of whether, for reasons beyond our control, you have or have not received such email.
If you need information regarding your orders, contact customer service on +39 391.101.82.69, available from Monday to Saturday from 9:00 CET to 21:00 CET and from 9:00 CET to 7.30pm CET on Sundays, or email: customercare@advzon.com.
Please note that ADVZON cannot be held responsible for any delays in delivery caused by the recipient being unable to sign for the parcel, technical problems with the courier or weather circumstances.
We are unable to ship to PO Boxes.
To mitigate cases of fraud, please note that we can only update your shipping address once every 10 days after the first address is entered during checkout. We are unable to change the delivery address once the item has been dispatched and a tracking number has been issued.
Re-routing packages once shipped is not possible and anyone who refuses the package will incur charges for both shipping methods.
VAT: If you are within the EU and dependent territories, prices will be shown in euros including VAT. All other countries are shown a VAT exclusive price as no VAT will be payable on these orders.
DDP: Please note that to assist customers, orders shipping to Australia, Bahrain, Canada, China, Japan, Kuwait, Saudi Arabia, South Korea, Singapore, Switzerland, United Arab Emirates, Continental United States and Qatar are now shipped excluding Delivery Duty Paid (DDP). This means that all relevant taxes and import duties will be excluded from the price of the product displayed on the website.
Once you have purchased on ADVZON, for countries that apply the DDP, you will be subject to customs duties and any other additional costs. It is your responsibility, as a customer, to monitor, through the designated delivery carrier, the tangible personal property purchased and to pay use tax on such purchases unless exempt by local state law.
Delivery to countries other than Australia, Bahrain, Canada, China, Japan, Kuwait, Saudi Arabia, South Korea, Singapore, Switzerland, United Arab Emirates, continental United States and Qatar which are outside the EU may be subject to to local import taxes, which are your responsibility (where applicable). In that case, the shipping company will contact you by phone once your items are in customs to let you know the cost. Please note that this may delay delivery times as goods held at customs will be your responsibility to pay any fees necessary to the local authorities to release the goods.
Whilst we try to ensure that all details, descriptions and prices which appear on the website are accurate, there may be cases where errors occur. If we discover an error in the pricing of a product, we will have no obligation to accept or process an order for that product at the incorrect price. If an error is discovered in the price of any product you have ordered, customer support will inform you as soon as possible.
We deliver to over 170 countries, if we do not deliver to your country you will be prevented from selecting that country when ordering.
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time.
Our delivery costs depend on the shipping destination.
